At BetStGeorge Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, use our mobile app, create an account, or play at BetStGeorge Casino.
We are fully committed to protecting your data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the requirements of the UK Gambling Commission.
Who We Are
BetStGeorge Casino is operated by Bet St George Ltd, a company licensed and regulated by the UK Gambling Commission (licence number 67818). Our registered office is in the United Kingdom.
If you have any questions about this Privacy Policy or how we handle your data, please contact us via live chat or at privacy@betstgeorge.com.
Information We Collect
When you use BetStGeorge Casino, we may collect the following types of personal data:
- Identity and contact information: Name, date of birth, email address, phone number, postal address
- Account and verification data: Username, password, government-issued ID documents (for age and identity verification)
- Financial information: Payment method details, deposit and withdrawal history (processed securely by our payment providers)
- Gaming data: Your bets, game play history, winnings and losses
- Technical and usage data: IP address, device type, browser information, cookies, and how you interact with our site and app
- Communication data: Records of your messages to customer support and any marketing preferences
We only collect what is necessary to provide you with a safe, fair and enjoyable gaming experience.
How We Use Your Personal Data
We use your information for the following main purposes:
- To create and manage your account
- To verify your age, identity and location (required by UK law)
- To process deposits, withdrawals and transactions
- To provide and improve BetStGeorge Games and our services
- To detect and prevent fraud, money laundering and other illegal activity
- To comply with our legal and regulatory obligations under the UK Gambling Commission licence
- To send you important account and service messages
- To offer you personalised bonuses and promotions (only if you have given consent)
- To carry out responsible gambling checks and protect vulnerable players
Legal Basis for Processing Your Data
We process your personal data on the following lawful bases:
- Contract: To fulfil our terms and conditions when you play with us
- Legal obligation: To comply with UK gambling laws, anti-money laundering rules and UKGC requirements
- Legitimate interests: To improve our services, prevent fraud and ensure the security of our platform
- Consent: For marketing communications and certain cookies (you can withdraw consent at any time)
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. This is typically 5–7 years after your account closes for regulatory and legal reasons. After this period, we securely delete or anonymise your data.
Sharing Your Data
We may share your personal data with:
- Payment service providers and banks
- Identity and age verification agencies
- UK Gambling Commission and other regulatory authorities (when legally required)
- Trusted third-party service providers who help us run the casino (under strict data processing agreements)
- Law enforcement or fraud prevention agencies if we suspect illegal activity
We never sell your personal data to third parties for marketing purposes.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access – request a copy of the data we hold about you
- Right to rectification – correct any inaccurate or incomplete data
- Right to erasure – request deletion of your data (subject to legal obligations)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, please contact our Data Protection Officer at privacy@betstgeorge.com. We will respond within one month.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our website and app work properly, analyse usage, and provide personalised experiences. You can manage your cookie preferences through our cookie banner or browser settings.
For more details, please see our separate Cookie Policy.
Security of Your Data
We use industry-standard security measures, including encryption, firewalls and secure servers, to protect your personal and financial information. All sensitive data is transmitted using SSL/TLS encryption.
International Data Transfers
Your data is primarily processed within the UK and EEA. Where we use service providers outside these regions, we ensure appropriate safeguards are in place to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date. We encourage you to check back periodically.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or our data practices, please reach out to us:
- Email: privacy@betstgeorge.com
- Live Chat: Available 24/7 on our website and app
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly.
Thank you for choosing BetStGeorge Casino. We are committed to earning and keeping your trust every time you play.
Play responsibly. 18+. For help and advice visit BeGambleAware.org.